Documentation

Learn how to set up and use WebSpeaker for your website.

Getting Started

What is WebSpeaker

Product introduction and key features overview

Create Your Account

Quick Start

Configure scraping, index your content, and see the widget in action

Conversations

Review Conversations

Browse conversation history, messages, feedback, and sources

AI Analysis of Conversations

Understand the AI-produced analysis shown alongside conversations

Handle Conversations

Using the web dashboard for live chat with visitors

Contacts

Tracking Contacts

Contact tracking, consent requirements, and browsing contacts

Knowledge Base

Configure Scraping

Set up website URLs, CSS selectors, and scraping rules

Run Scraping

Trigger scraping and monitor progress

Browse Content

View and manage scraped content collections

Test Search

Verify search results and relevance

Widget

Install the Widget

Add the WebSpeaker widget to your website

Widget Features

Configure launcher and feature toggles for the widget

Widget Appearance

Customize the widget theme, colors, and style

Widget Statistics

Read widget traffic, AI Search, and Live Support activity for a project

AI Search

How AI Search Works

Semantic search, keyword matching, and RAG pipeline overview

Customize AI Prompt

Edit the system prompt for AI-generated responses

Live Support

Set Up Live Support

Enable live support and configure your support team

Support Preferences

Configure display name, avatar, and notification sounds

Mobile App

Support agents on the go with the Flutter mobile app

Organization

Manage Members

Invite members and manage your team

Manage Projects

Create, rename, transfer, and delete projects

Manage Billing

Review your plan, usage, and subscription state

Notifications

The notification bell, event types, and marking items as read

User Preferences

Language, theme, organization, and email notifications