What is WebSpeaker

WebSpeaker is an AI-powered search and live support widget designed to help website visitors find information quickly and connect with human support agents when needed. By embedding a lightweight JavaScript snippet into your website, you gain access to a fully integrated system that combines intelligent content search with real-time customer support, all within a single, customizable chat interface.

Key Features

WebSpeaker provides two core capabilities that work together to deliver an exceptional visitor experience: AI Search and Live Support. These features can be enabled independently or used together, giving you full control over what your visitors see and how they interact with your site.

The AI Search feature uses Retrieval-Augmented Generation (RAG) to deliver accurate, context-aware answers to visitor questions. WebSpeaker scrapes your website content, builds a structured knowledge base, and uses semantic search combined with keyword matching to find relevant information. When a visitor asks a question, the system retrieves the most relevant content, assembles it into context, and generates a natural-language response complete with source citations linking back to your original pages. This means visitors get precise answers without having to browse through multiple pages manually.

Live Support

The Live Support feature enables real-time chat between your visitors and your support team. Support agents can use the web-based dashboard at portal.webspeaker.pro or the mobile app to receive and respond to messages. The widget automatically shows whether support agents are online or offline, and visitors can seamlessly switch between AI-powered search and live chat within the same interface.

Content Scraping

WebSpeaker automatically crawls and scrapes your website to build its knowledge base. You configure the URLs to scrape, define CSS selectors to target specific content areas, and set up rules for skipping irrelevant pages. The scraping pipeline handles crawling, content extraction, and embedding generation, ensuring your knowledge base stays up to date with your latest content.

Widget Customization

The widget appearance is fully customizable to match your brand. You can adjust colors, gradients, and themes through a visual editor in the management portal. The widget adapts its layout based on which features are enabled, providing a clean interface whether you use AI Search alone, Live Support alone, or both together.

Contact Tracking and Analytics

WebSpeaker tracks visitor interactions to help you understand how people use your site. With proper consent (GDPR-compliant), the system records contact information, detects visitor locations via GeoIP, and maintains conversation history. You can browse contacts, review AI search conversations, check user feedback, and monitor usage patterns through the management portal.

Getting Started

To start using WebSpeaker, you need to create an account at portal.webspeaker.pro, set up your organization and project, configure content scraping, and embed the widget snippet on your website. The following guides in this section walk you through each step.