Widget Features

WebSpeaker provides two main features that can be enabled or disabled independently: AI Search and Live Support. This flexibility allows you to tailor the widget to your specific needs, whether you want to offer self-service AI search, human support chat, or both. Feature configuration is managed through the project settings in the management portal.

AI Search Feature

When AI Search is enabled, the widget displays a search interface where visitors can type questions and receive AI-generated answers based on your scraped content. The responses include source citations linking back to the relevant pages on your website, helping visitors verify the information and explore further.

Disabling AI Search hides the search tab from the widget entirely. This is useful if you want to use WebSpeaker exclusively for live support without the AI-powered search functionality.

Live Support Feature

When Live Support is enabled, the widget includes a chat tab where visitors can start a real-time conversation with your support team. The widget indicates whether support agents are currently online and available. Visitors can type messages, and agents respond through the support dashboard or mobile app.

Disabling Live Support removes the chat tab from the widget, leaving only AI Search (if enabled). This is suitable for websites that want to provide self-service search without staffing a live support team.

How the Widget Adapts

The widget automatically adjusts its user interface based on which features are enabled. When both features are active, the widget displays tabs that let visitors switch between AI Search and Live Support. When only one feature is enabled, the widget shows a streamlined interface without tabs, presenting just the active feature directly.

If both features are disabled, the widget will not appear on your website. At least one feature must be enabled for the widget to be visible to visitors.

Configuring Feature Flags

To configure features, log in to the management portal, navigate to your project, and open Widget Setup -> Features. You will find toggle switches for each feature. Changes take effect immediately — there is no need to update the widget snippet on your website. The widget automatically picks up the latest configuration each time it loads.

This makes it easy to gradually roll out features. For example, you might start with AI Search while you build your knowledge base, then enable Live Support once your support team is ready. Or you might temporarily disable a feature for maintenance without removing the widget from your site.