Widget Features

WebSpeaker separates widget entry points from the underlying capabilities. You can control the navbar search field, the floating bubble, AI Search, and Live Support independently. This makes it easier to match the widget behavior to your website and roll out modules in stages.

Feature Toggles

In the management portal, open your project and go to Widget Setup -> Features. There you will find the Search Input widget and Floating Chat Bubble (FAB) toggles. They control the visibility of the widget entry points on your website: the search field in the navbar and the floating bubble.

The capability toggles live in their own sections. You can find AI Search enable in the AI Search section and Live Support enable in the Live Support section. These toggles control whether AI Search and Live Support are available at all. Changes take effect immediately and do not require any code changes on your website.

The Search Input widget toggle controls whether the search field is visible in your website navbar. This entry point only works together with AI Search enable, because it opens the widget with the AI Assistant tab. If AI Search is disabled, the search field will not appear even if this toggle remains enabled.

Floating Chat Bubble (FAB)

The Floating Chat Bubble (FAB) toggle controls the floating bubble. You can place it in any corner and configure separate desktop and mobile offsets. The FAB can open the widget for either AI Search or Live Support, depending on which capabilities are enabled. If both AI Search enable and Live Support enable are turned off, the bubble will not be shown even if the FAB toggle itself stays enabled.

Interface Adaptation

The widget automatically adapts its interface based on the enabled capabilities and entry points. If both AI Search enable and Live Support enable are on, the widget shows tabs that let visitors switch between AI Assistant and support chat. If only one capability is active, the tabs are hidden and the widget opens directly in the relevant mode.

The entry points are adjusted independently. Search Input widget shows the navbar field only when AI Search is active, while Floating Chat Bubble (FAB) appears when at least one capability is enabled. This lets you decide exactly how visitors should open the widget on your website.

Deployment Scenarios

Separating capabilities from entry points supports different rollout scenarios. For example, you can enable only AI Search enable and expose it through Search Input widget in the navbar. You can also enable only Live Support enable and use only Floating Chat Bubble (FAB) as the entry point for chat.

Another option is to enable both capabilities and keep both entry points, so visitors can start interacting with the widget from different places on the page. This split makes phased rollouts, interface experiments, and temporary capability switches much easier without removing the widget from your website.