WebSpeaker for support teams
Reduce repeated SaaS support questions with grounded answers
WebSpeaker helps SaaS users get answers from your docs, help center, FAQ, and product pages before they need to contact support.
Start on Free. Test repeated support questions against your own help content before publishing the widget.
Powered by WebSpeaker
Example: WebSpeaker answering on a SaaS website — from that site's own help content.
The support problem
The answers are published. The tickets keep coming.
If support keeps answering the same questions, the answer is not reaching the user.
Support answers the same questions every week.
The help center exists but does not reduce enough repeated tickets.
Users choose chat or tickets faster than documentation.
Answers are spread across docs, FAQ, help center, and product pages.
The team cannot easily see which help content is missing or unclear.
Before the ticket
Keep your helpdesk. Add an answer layer before the ticket.
WebSpeaker does not replace your support team or helpdesk. It gives users a self-service layer based on the content you already publish, so the team keeps the cases that really need a human.
A user asks a question
In the widget, in their own words — no keywords, no browsing the help center.
WebSpeaker answers from your content
A grounded answer with source context, generated from docs, help center, FAQ, and product pages.
Your team gets only the rest
Out-of-scope or low-confidence questions are declined or redirected — and recorded as content gaps.
Where it helps support teams
Repeated questions already answered in docs or the help center.
Faster time-to-answer for well-documented topics.
Source context so users can check where an answer came from.
Out-of-scope handling when the content does not support an answer.
Content gaps that show what the help center should explain better.
Example questions
The questions your team answers every week
Users ask in their own words. WebSpeaker answers from your indexed help content.
Answers depend on the content you provide. WebSpeaker does not invent answers outside your indexed website, docs, or help content.
Try 5 questions your support team answers every week.
Test it on your websiteWhat to measure
Measure it honestly
No magic percentages. Useful signals to watch after going live:
Repeated questions users can now answer without support.
Topics that still need human help.
Help articles that need clearer wording.
Content gaps discovered from real user questions.
Later: measured ticket deflection from your own data.
The goal is not eliminating support. It is reducing repeated questions and improving self-service.
How it works
How it works for support teams
Add your SaaS website, docs, help center, FAQ, and support content.
WebSpeaker scans public content and prepares grounded answers.
Test the repeated questions your support team already answers.
Review answers, source context, weak answers, and missing content.
Install the widget as an answer layer before contact or ticket creation.
Use conversations and content gaps to improve your help center.
Ask the questions your support team answers every week and see what WebSpeaker can answer from your existing content.
Demo
Get a private demo for your website
Enter your email and website URL. WebSpeaker will create a private project, index your public content, and email you links to your demo chat and management portal.
Before you submit
Safeguards · Controlled by design
Grounded in your content
Answers are generated only from the content you provide.
Sources visible
Source context stays attached to answers where available.
Out-of-scope handled
Questions beyond your content are declined or redirected.
AI clearly labeled
AI answers are clearly distinguishable from human replies.
Pricing
Start free. Upgrade when you need more capacity.
Free is a permanent plan, not a trial. Paid plans keep the same core product and add more AI messages, projects, and seats. Upgrades happen inside the app.
FAQ
Support questions before you start
Will it eliminate our support tickets?
No, and we do not promise that. WebSpeaker reduces repeated questions that your content already answers. Complex cases still reach your team — with fewer duplicates around them.
Does it replace Intercom, Zendesk, or HelpScout?
No. WebSpeaker works in front of your helpdesk as a self-service layer. You keep your tools and workflows; users just find known answers before creating a ticket.
What happens when the answer is not in our help center?
WebSpeaker declines or redirects instead of guessing, and the question is recorded as a content gap so you know what to document next.
Do we need developers to install it?
No. Add your website URL, review the answers, and install the widget with a small script snippet.
Is the Free plan a trial?
No. Free is a permanent plan with usage limits. You upgrade inside the app only when you need more AI messages, projects, or seats.
Get started
Give users answers before they open another ticket
Start on Free and try five questions your support team answers every week.