WebSpeaker Product Update: February 2026

This is a retrospective summary of what we implemented during February 2026.

Widget feature control

Until now, the chat widget shipped as one fixed package: every site got the same tabs and features whether it needed them or not, and there was no way to trigger the widget from your own page. We added feature control for the widget, so you can turn individual features and tabs on or off per site, plus a floating chat bubble that respects the same feature flags. We also added an event-based API so your own buttons or menus can open the widget instead of relying only on the built-in launcher. Read the details in the widget documentation. The result is a widget that fits your site’s actual needs instead of a fixed one-size-fits-all package, and one your own interface can trigger on demand.

No more style conflicts with your site

Previously, the widget’s own styles and your website’s styles could clash, occasionally showing up as broken spacing, wrong fonts, or colors bleeding across the boundary between the widget and the host page. Over the last week of February we rebuilt how the widget renders itself so it no longer shares styling with the surrounding page. The practical benefit is simple: the widget now looks the way it is designed to look, regardless of your site’s CSS, and your site’s own styles stay exactly as you wrote them, with nothing from the widget leaking in either direction.

Mobile fullscreen chat

Chatting with the widget on a phone used to feel cramped, and switching between answer sources was awkward in the small viewport. We revamped the mobile experience so the chat now opens fullscreen on phones, with clearer switching between sources. Visitors get a chat window that actually feels designed for a phone screen, not a shrunk-down desktop layout.

Alongside these changes, public documentation for WebSpeaker also went live this month — you can read about it in our documentation launch post.

Together, February’s work makes the widget more configurable, visually safer to embed on any site, and more comfortable to use on mobile. We will keep sharing what we build, month by month.